About Us

Incito is an enterprise-grade managed IT services provider for medium-to-large-scale Australian businesses.

With decades of combined experience, Incito delivers enterprise-grade IT solutions that manage the evolving demands of modern business. Our technology experts are known for transforming complex IT environments into optimised systems – protecting critical assets while revolutionising operations for companies across the APAC region.

Incito At a Glance

The vision behind Incito was to provide enterprise-grade managed services that future-proof businesses. Recognising the increasing threats faced by large-scale organisations, we built this company to protect and support APAC businesses through comprehensive IT management that navigates their business through the digital era, securing their enterprise into the future.

Simon Grainger

0+ years supporting enterprises
0.9% customer satisfaction
0% Australian based team
0% Australian data sovereignty
0.2% one touch tickets
<0 minute avg response time

Our Core Values

Strategic

We believe in the power of foresight. Our strategic approach ensures that every decision we make is aligned with a vision. By anticipating challenges and opportunities, we guide our clients through the complexities of the digital era, ensuring they are always one step ahead.

Effective

Results matter. Our commitment to effectiveness means we deliver solutions that work as intended. We focus on achieving tangible outcomes that drive business success, ensuring our clients can rely on us to meet their goals and exceed expectations.

Reliable

Trust is the foundation of our relationships. We are dependable, consistent, and always there when our clients need us. Our reliability ensures that our clients can focus on their core business, knowing that their IT infrastructure is in safe hands.

Our Story

Into the new era.

Modern technology ecosystems are only growing more complex. From data management to cybersecurity and AI, to meeting the demands of flexible workforces and increasingly selective customers, organisations must constantly evolve to succeed now and in the future.

With 20 years of experience by the founder, Simon Grainger, Incito was established 7 years ago to help our partners navigate the digital era. We are recognised in the industry as expert problem-solvers, providing APAC companies with clean and intuitive IT infrastructure tailored to their exact requirements.

Our strength is in our integrity. At our core, we are customer-driven, which means we only implement fit-for-purpose technology supported by in-house staff, 24/7 support, and responsive leadership.

We pave the way for large-scale businesses and corporations to see their digital future not as an unknown, but as an asset. By allowing companies to focus on their core business and people to do what they do best, we propel businesses forward and deliver confidence for the future.

Incito. A new era of business technology.

The team

Our skilled technology professionals bring decades of combined experience to every client engagement.

Lisa Grainger

Service Director

Lisa oversees the service delivery and customer experience at Incito. With a strong technical foundation and a growing emphasis on leadership, Lisa brings a unique balance of hands-on problem-solving and strategic team development to the team.

Having joined the company from inception, Lisa has been an integral part of the team in managing the transition of Incito’s service delivery model as the company grew. Looking towards the future, Lisa is excited by the endless opportunities to keep evolving and expanding at Incito, and how she can bring her expertise to shape the service delivery model while empowering an agile, collaborative, customer-focused and innovative team culture.

Simon Grainger

Managing Director

Drawing on more than 25 years of technical expertise across networking, cybersecurity and IT infrastructure, Simon founded Incito to transform how organisations approach their technology. Having witnessed countless enterprises struggle with overcomplicated IT solutions throughout his career, he built Incito around a singular vision: mastering the fundamentals is the key to future-proofing any business. Under his leadership, the company partners with enterprises to optimise their core infrastructure and IT service delivery, creating a solid foundation that makes all subsequent technology initiatives simpler and more secure to deploy, manage and measure — a philosophy that has shaped both Incito’s distinctive brand and its high-performing team.