Junior IT Support Technician
As a Junior IT Support Technician at Incito, you’ll work alongside our senior specialists as part of our client-facing team, delivering exceptional IT support and services to our diverse national client base. Based at our Springfield Lakes head office, you’ll work both on-site and at client locations, combining technical expertise with outstanding customer service skills.
Why work at Incito?
At Incito, we’re not just looking for employees—we’re searching for comrades in technology and innovators who, like us, are passionate about transforming how businesses operate in the digital age. As a trusted IT partner to large-scale enterprises across APAC, we’re expanding our team of exceptional talent.
Benefits
- Excellent salary and career prospects;
- Exposure to a wide variety of technologies across a broad range of industries;
- A technical training programme directly linked to career progression;
- Modern office environment with the latest technology and equipment; and
- Supporting some of APAC’s greatest brands alongside an experienced team.
Your Role
Key responsibilities
- Provide first-line and escalated IT support to clients across multiple industries
- Perform system maintenance, including patching, updates, and remedial work
- Install and configure IT equipment, including PCs, servers, printers, and network devices
- Manage and maintain client Active Directory environments
- Document technical solutions and maintain accurate service records
- Build and maintain strong client relationships through professional communication
- Work independently at client sites while maintaining strong team collaboration
- Participate in after-hours support rotation when required
- Travel to client sites as needed (own vehicle required).
About You
We’re looking for someone who’s enthusiastic about their IT career and eager to learn. You have a solid understanding of IT systems and a genuine passion for technology, but what’s most important is your commitment to customer service and willingness to learn. You’re naturally helpful, patient, and enjoy working with people.
Essential Skills & Experience
- Strong knowledge of Microsoft technologies and Active Directory
- Proven hardware and software troubleshooting abilities
- Understanding of network infrastructure and printer management
- Understanding of documentation and communication skills
- Valid Australian driver’s license and own vehicle
- Strong problem-solving abilities and attention to detail
Personal Qualities
- Customer-focused mindset with exceptional service orientation
- Self-motivated with strong time management skills
- Professional presentation and positive attitude
- Ability to work effectively both independently and in a team
- Resilient under pressure with excellent prioritisation skills
- “Can-do” approach to problem-solving
- Commitment to continuous learning and professional development
Apply for this role
Job Name
Name(Required)
FirstLast
Email(Required)
Phone(Required)
Resumé(Required)
Accepted file types: doc, docx, pdf, txt, Max. file size: 5 MB.
Cover Letter(Required)
Accepted file types: doc, docx, pdf, txt, Max. file size: 5 MB.
Meeting our talent acquisition team
Lisa Grainger
Service Director
Lisa oversees the service delivery and customer experience at Incito. With a strong technical foundation and a growing emphasis on leadership, Lisa brings a unique balance of hands-on problem-solving and strategic team development to the team.
Having joined the company from inception, Lisa has been an integral part of the team in managing the transition of Incito’s service delivery model as the company grew. Looking towards the future, Lisa is excited by the endless opportunities to keep evolving and expanding at Incito, and how she can bring her expertise to shape the service delivery model while empowering an agile, collaborative, customer-focused and innovative team culture.
Simon Grainger
Managing Director
Drawing on more than 25 years of technical expertise across networking, cybersecurity and IT infrastructure, Simon founded Incito to transform how organisations approach their technology. Having witnessed countless enterprises struggle with overcomplicated IT solutions throughout his career, he built Incito around a singular vision: mastering the fundamentals is the key to future-proofing any business. Under his leadership, the company partners with enterprises to optimise their core infrastructure and IT service delivery, creating a solid foundation that makes all subsequent technology initiatives simpler and more secure to deploy, manage and measure — a philosophy that has shaped both Incito’s distinctive brand and its high-performing team.